Dispute Resolution

Effective date: 26 September 2026

Customers and providers should first communicate through the booking/support record and preserve messages, photographs, invoices, payment references and safety records. Lobinlum may review submitted records, but is not a court, police authority, insurer, employer or guarantor and does not decide criminal or statutory liability.

For accident, theft, assault, fraud, threat, property damage or suspected illegal activity, contact local police or other competent authority immediately. Local applicable law and competent-authority directions prevail. Lobinlum may preserve or provide records available to it where legally required or appropriately requested.

Platform payment disputes may be reviewed for platform handling, refunds or gateway processes. Nothing in this page limits rights that cannot lawfully be limited.